Voice conversation is one of the most natural forms of human communication : Sourabh Gupta, Co-Founder and CEO, Skit.ai
Sourabh Gupta, Co-Founder and CEO of Skit.ai, recently spoke with CXO Today about why Voice AI is the future of Customer Experience (CX) and how it is assisting organisations in redefining their CX strategy. He also discussed how Skit.ai, a VoiceAI company, is assisting its customers in fundamentally improving their customer engagement strategies and building AI-enabled capabilities to gain competitive advantage.
- Voice AI or chatbots – what is the future of customer experience?
The covid-19 pandemic has compelled businesses to rethink their customer service angles to cater to the evolved sophistication and customer expectations in a digital-first economy. Be it chat, SMS, email, or other multi-channel customer support methods, customer support was more inclusive, intuitive, and proactive than the pre-pandemic levels. However, the customer experience (CX) strategy of a business/brand, offering customer support that leverages voice conversations, is likely to stand out—a fundamental reason why we believe that Voice AI defines the future of CX.
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