Atlassian looks to revolutionize ITSM with Jira Service Management

It helps teams leverage a low-code approach to defining and refining their own workflows

Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket and Trello products, has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.

Jira Service Management is the next evolution of Jira Service Desk, Atlassian’s popular help desk solution, and builds on the capabilities already provided in Jira Service Desk with new functionality. More than 25,000 organizations employ Jira Service Desk currently, which provides the base of customers from which Atlassian intends to drive convergence of DevOps and ITSM workflows.

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