Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

From automating work orders to leveraging mixed reality, Microsoft Dynamics 365 Field Service continues to evolve to meet the growing changes of field operations and support seamless collaboration. Quality service is crucial to organizations remaining resilient despite uncertainty. Employees are working from remote or distributed locations, reducing the amount of personalized interaction. Customers are demanding self-service options that empower them to resolve issues.

As assets grow in complexity, remote monitoring of Internet of Things (IoT) devices continues to transform service from a cost center to a revenue generator. Changes in technologies that personalize the service experience, increase worker productivity, and optimize service operations elevate the frontline worker effectiveness and increase customer experience. These differentiators propelled Dynamics 365 Field Service.

It is with great pride that Microsoft shares its position as a Leader within the 2022 Gartner Magic Quadrant for Field Service Managementfor the third consecutive year.

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