Discover new ways to analyze your Customer Service data
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics you need to identify key areas for improvement. Last month, we released four new features that will change the way you view Customer Service data:
- Unified reporting across Power Virtual Agents and Omnichannel
- Bookmarks for frequently used reports
- Contact center operations monitoring in near real-time (preview)
- Data model customization (preview)
Unified reporting of customer service data across Power Virtual Agents and Omnichannel
As a contact center supervisor, you need to know how your customers are navigating the support funnel. This information helps you take corrective steps at each leg of the customer journey to increase customer satisfaction and reduce cost.
» Lees hier het oorspronkeijke bericht.