Improve customer loyalty and reduce fraud with Nuance Gatekeeper
Nuance Gatekeeper is a biometric authentication and fraud prevention technology that can be integrated with Microsoft Dynamics 365 Customer Service. It offers a streamlined verification process that allows contact centers to identify customers through natural conversation without relying on specific questions, security codes, or secret questions and answers.
This technology provides a secure and seamless way to verify customer identities so call center agents can focus their attention on serving these individuals. The results include increased customer satisfaction and reduced average call handling times. By using voice biometrics, Nuance Gatekeeper can quickly and accurately verify a customer’s identity, significantly reducing the risk of fraud and protecting customers’ personal data from unauthorized access.
The integration of Nuance Gatekeeper into the Microsoft Digital Contact Center Platform (DCCP) is a significant step forward in improving the customer experience and enhancing contact center security. It allows businesses to provide fast,
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